Refund Policy

1. Overview — Paddle is our Merchant of Record

All payments for the lincorelink service are processed by Paddle (Paddle.com Market Limited) acting as the Merchant of Record and authorised reseller. This means Paddle, not us, is the seller of record for each transaction: Paddle is responsible for billing, for charging and remitting applicable taxes (VAT, GST or sales tax), and (as controller of your payment-card data) for handling your card details. We do not store full card numbers. Your purchase is therefore also subject to Paddle's buyer terms, in addition to this policy.

Because Paddle is the seller of record, any approved refund is processed back through Paddle to your original payment method. We do not pay refunds to you directly or by any separate route — when we agree a refund, we instruct Paddle to issue it.

The lincorelink service is prepaid and is offered in two ways: pay-as-you-go wallet credit and optional monthly plans (subscriptions). The sections below explain the refund position for each. This is consistent with the billing section of our Terms of Service.

2. Pay-as-you-go wallet credit

When you top up, prepaid credit is added to your wallet and is then consumed by your per-token API usage as metered by us (including cached versus non-cached input tokens reported by the upstream provider). The refund position depends on whether that credit has been used:

• Unused and unreserved credit — refundable within 14 days. Wallet credit that you have not yet spent on API calls, and that is not reserved for an in-flight request, is refundable on request within 14 days of the top-up that funded it. The 14-day clock runs from the date of the relevant top-up, not from when you created your account.
• Credit already spent on API calls — non-refundable. Once credit has been consumed by metered API usage, the corresponding service has already been supplied to you and that amount is non-refundable.
• Credit reserved for in-flight requests — non-refundable. Credit reserved to cover a request that is in progress is treated as committed and is non-refundable.

A refund therefore returns only the remaining unused, unreserved balance from the relevant top-up — never amounts already consumed. The boundary between used and unused credit is determined by the metered usage shown against your account; token rates are set out on our pricing page and may change with notice.

3. Monthly plans and subscriptions

Our monthly plans (currently Pro at USD 9/month and Max at USD 49/month) credit the monthly fee to your usage balance and unlock higher per-request limits and additional models for the billing period.

• Non-refundable once the period begins. Plan benefits apply to the current billing period only. Once that period has begun, the monthly fee is non-refundable, because the benefit for the period has been made available to you.
• No roll-over. Plan benefits and allowances do not carry over to a later period.
• Cancel future renewals at any time. You may cancel future renewals at any time. Cancellation stops the next charge but does not refund the current period; you keep your plan benefits until the end of the period you have already paid for.
• Unspent converted fee follows the wallet rule. To the extent any portion of a monthly fee has been credited to your usage balance and remains unused and unreserved, that portion follows the same 14-day unused-credit rule in Section 2 above.

4. EEA, UK and Swiss consumers — 14-day right of withdrawal

The lincorelink service is operated by a Singapore company and this policy is governed by the laws of Singapore. Singapore law does not provide a general statutory cooling-off right for online digital purchases. However, where you have mandatory consumer rights under the law of your own country, those rights are not limited by this policy (see Section 11).

In particular, if you are a consumer in the EEA, the UK or Switzerland, you may have a 14-day right of withdrawal from distance contracts for digital content and services under the applicable consumer-protection law. As a goodwill standard, we voluntarily apply an equivalent 14-day window on unused credit to all customers.

How this applies to a metered, immediately-supplied service: when you top up and make API calls, you expressly request that supply of the service begins immediately and you acknowledge that, to the extent the service is supplied, you lose the right to withdraw from that supplied portion. Accordingly, credit you have already consumed (or that is reserved for in-flight requests) is treated as service already supplied and is payable and non-refundable, while your unused, unreserved balance remains refundable within 14 days. This reflects the proportionate-supply approach under the EU Consumer Rights Directive and the equivalent UK Consumer Contracts Regulations.

Because Paddle is the seller of record, the checkout and any statutory withdrawal or refund tooling sit with Paddle. EEA, UK and Swiss consumers can exercise withdrawal rights by emailing us (Section 5) and/or by using the withdrawal and refund options referenced in their Paddle receipt. Nothing in this policy limits your mandatory statutory rights.

5. How to request a refund

There is no self-service or online refund button, portal or dashboard control. Refunds are not issued automatically and cannot be triggered from your account. To request a refund of eligible wallet credit, you must email us at [support@lincorelink.ai](mailto:support@lincorelink.ai).

As an alternative route, you may also contact Paddle buyer support directly, or use the View receipt / Manage subscription / Request refund links in the Paddle receipt email you received.

To help us process your request quickly, please include: the email address on your lincorelink account, the Paddle order or receipt reference, and the amount or transaction you are asking about.

6. Anti-abuse checks

To protect against fraud and abuse, we may apply checks before approving a refund — for example first-top-up limits, a short cooling-off period on a first top-up, and manual review of a request. These checks may delay approval, and we may decline refunds in cases we reasonably consider abusive or fraudulent.

Any discretion we exercise under this section applies only to goodwill or non-statutory refunds. It does not override, and will never be used to deny, any mandatory statutory refund or withdrawal right you may have (see Sections 4 and 11).

7. Chargebacks and payment disputes

If you have a billing concern, please contact us first so we can help. Raising a chargeback or payment dispute with your bank or card provider may lead to immediate suspension of your account and clawback of the corresponding balance, and may make it harder for us to resolve the matter directly. This does not affect any mandatory statutory rights you may have.

8. Processing time and method

Approved refunds are processed by us through Paddle to your original payment method, using the same payment method where possible, and we aim to instruct Paddle to issue an approved refund within 14 days of approval. The time it then takes for the refund to appear on your statement depends on your bank or payment provider and is outside our control — we cannot guarantee a specific posting date to your card or account.

9. Tax and currency

Tax. Paddle, as Merchant of Record, charges and remits any applicable VAT, GST or sales tax; we do not adjust tax ourselves. Tax-only refund queries (for example a business reclaiming VAT) should be sent to Paddle, with valid tax documentation, within Paddle's stated window under its buyer terms.

Currency. Refunds are made in the original transaction currency. Any foreign-exchange differences that arise on re-crediting are determined by your payment provider, not by us.

10. Where this policy fits

This Refund Policy supplements the billing section of our Terms of Service and should be read with it and with Paddle's buyer terms. If there is any inconsistency on a refund matter between this policy and the Terms, this policy governs for that matter. Nothing in this policy limits your mandatory statutory rights (see Section 11).

11. Mandatory rights savings clause

Where you have mandatory consumer rights under the law of your country — including, for EEA, UK and Swiss consumers, a 14-day right of withdrawal for distance contracts for digital purchases — nothing in this policy limits or excludes those rights. This policy applies only to the extent it is consistent with your non-excludable statutory rights.

12. Contact

For any refund request or question about this policy, email us at [support@lincorelink.ai](mailto:support@lincorelink.ai).